PLEASE READ OUR FREQUENTLY ASKED QUESTIONS BELOW!

(PLEASE ALSO READ OUR TERMS AND CONDITIONS PAGE)

(PLEASE ALSO READ OUR PRIVACY POLICY PAGE)

HINT: CLICK ON THE RED WORD IN "SHIPPING :  ESTIMATE " TO GET THE ESTIMATED SHIPPING BEFORE YOU PROCEED TO CHECKOUT~!

We strive to offer the best customer service in the business. We work very hard to earn every sale and keep every customer happy. We have put together a list of frequently asked questions that we think may be of help to our customers. (scroll down to read all, or click on a title link below....)

MINIMUM ORDER AMOUNT OF $20 IN MERCHANDISE  IS REQUIRED FOR ORDER TO PROCESS!

PLEASE BE SURE  YOU WANT TO PLACE THE ORDER! 

CANCELLATIONS OF ORDERS ONCE YOU HAVE SUBMITTED YOUR ORDER WILL RESULT IN A PROCESSING FEE OF 10%

If you are paying via PAYPAL, Please be advised  there is now a *fee to  pay using Paypal in the amount of $3 per transaction. 

Are orders shipped needing a signature for delivery?

 

How soon will my order ship?
What are your store hours?

What is your telephone policy?

What does a status of "Paid" mean on my order?
Do you send out tracking numbers for every order?
What do I do if I have a problem with my order once I receive it?
If you have an item on the site, does it mean that it is in stock?
What happens if my product is on backorder?
When will my credit card be charged?
What is your Payment / Credit Card Policy / Foreign Credit Card Policy?
What is your return Policy?
What is your Pricing Policy?
Do I have to pay Return Shipping?
What did we Leave Out?
 

How soon will my order ship?

Typical business hours are Monday through Friday 9am - 5pm Central time. Orders are usually processed the same or the following business day depending on the time of the order and our order volume. Once an order is processed, items in stock will usually ship out  within  2-4 business days. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from Toyota or an outside  vendor to us. You will be notified via email if your items will take longer than 5 days to get to us. Many large or heavy items (i.e. roof racks, bumpers, etc.) may be shipped directly from the supplier. We only sell products that we believe in and we only deal with suppliers who can handle our orders promptly.

If you have not heard from us, please check your email's spam or junk email folders for emails from FedEx and then email your inquiry to: parts@toyotaofdallas.com

What are your Store Hours?

We're usually available 9am-5pm (CST)  Monday thru Friday. Sometimes we may be out of the office at one of the many events we sponsor, so for even faster and complete response, please email us at parts@Toyotaofdallas.com

What is your Telephone Policy?

We can only accept orders through the website, our calls are recorded, so sensitive information is discouraged from being recorded. Sometimes we may not be able to answer a telephone call, however, our automated phone system is active 24 hours a day, 7 days a week. Please leave your name, phone number and a brief description of how we can help you, and we will return your call.

What does a status of "Paid" mean on my order?

A status of "Paid" means that your order has been received, your payment has been processed, and the order is being processed. This also means that your orders next step is to be invoiced, special ordered (if needed), pulled, packed and ready to be shipped out shortly.

SIGNATURE FOR DELIVERY:

Most  orders over $300.00 are shipped with a Signature Required. If you are not going to be available at the ship-to address at the time of the delivery, Fed-Ex will not leave the package at your address. You have the option of having your package delivered to your work address, or picking it up at the FedEx office.

For "will-call" orders (to be picked up here at Toyota of Dallas) must be picked up by the purchaser. The purchaser will need to sign the invoice and the credit card charge form. We will need to verify the credit card you made your purchase with and we will also verify your ID, so be sure to bring both your card you used for the purchase and your Gov. issued ID, such as your drivers license.

Do you send out tracking numbers for every order?

No we do not. Since many products we sell are shipped directly from our suppliers, we do not always have tracking numbers available to us. When our suppliers furnish us with tracking numbers, we do forward them to our customers. We are also happy to try and get tracking numbers upon request if they are needed.

What do I do if I have a problem with my order once I receive it?

Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to our customer resolution team and management for proiority handling.

If you have an item on the website, does it mean that it is in stock? In most cases, yes, but not always. We try to stock the most popular of the literally thousands of Toyota and aftermarket parts and accessories available, however sometimes products go on backorder or a vendor will run out of their stock. These situations rarely occur but when they do please rest assured that we will work to expedite your delivery.

If you are in a hurry or just want to know how soon you'll get your parts, email us before placing your order.

What happens if my product is on backorder?

If an item you order turns out to be on backorder for more than 4 days, we will let you know as soon as possible. You will then have the option to wait for the backorder status to change or cancel your order. If you keep your item on order your credit card will still be charged right away and it becomes a special order. Payment in advance is needed in order to place the order with our supplier and keep your space in line when the backorder status changes.

When will my credit card be charged?

Your credit card will be charged as soon as  you place your order.

If an item is on backorder, your card will still be processed. See What happens if my product is on backorder.

What is your credit card policy?

Please NOTE: We do not process charges online in real time due to the high level of Internet fraud. We only attempt a charge on your card when we are processing your order by manually typing in your card number on our credit card machine. We only process your credit card upon verification of:
1. Your BILLING ADDRESS (the address where you receive your credit card statement or bill and is printed on your statement or bill), which may or may not be the same as the SHIPPING ADDRESS (where you want to recieve your parts at). 2. The 3 digit CVV code (on the back of your card) on file with your bank or issuing Credit Card Company.

We accept Visa, MasterCard, American Express, Discover and Paypal as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify).

If you have a question about whether any of our verification policies are not in line with their organizational policies, please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181.

We work hard to prevent fraud, so if you have received an email from us implying that you have placed an order Toyota of Dallas or our website www.TRDparts4u.ToyotaofDallas.com and you in fact have not, please inform us immediately.

Please be assured that we make all attempts to verify the real card holder prior to processing the charge.

• "Bill-to Address Policy"
Our Merchant system is secure and requires that we verify with the issuing bank the "registered billing address" prior to approval or shipment of your order. This is according to anti-fraud policies set by credit card companies that requires us to ship to the verifiable billing address only.

• "Ship-to Address" Policy
An Alternative ship to address can be established if you wish. In some cases you may have to contact your credit card issuer and add an "Alternative Shipping Address" that can be verified.. This is an address that allows us (upon authorization by the credit card company) to ship to a different address than the registered billing address.
If you are traveling and need a product shipped to a hotel or friends, the address must be verifiable in order for us to process your order. This is an accepted anti-fraud process by all credit card companies. For questions about this or other anti-fraud policies, please contact the card company for details. Their toll free numbers are in the Credit Card Processing section of this page.

• Statement Regarding fraud
We thank you for your business and hope that you understand that with the level of Internet credit card fraud approaching billions of dollars in losses, we must adhere to the policies of the issuing credit card Company.

• Enforcement
We will work with all law enforcement agencies (domestic and international) to validate or help in preventing FRAUDULENT use of credit cards!

• International Orders
We are unable to verify card ownership or addresses when the cards are issued to cardholders outside the USA. Most Canadian addresses can be verified, and we will accept orders for those those that can be verified. For all other international orders we require payment be either through wire transfer or Paypal*. The wire instructions can be emailed to you upon request, or it is easy to sign up for Paypal* at www.paypal.com

What is your return policy?
We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resellable as new or returnable to our suppliers. Restocking fees vary but are typically 10-15%. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.
We must be notified within 24 hours of delivery of any missing parts!

Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.

If any parts are missing, please contact our Customer Service at email  parts@toyotaofdallas.com, and we will gladly research your question.

Please do not put yourself into an emergency situation requiring “Air”  Fedex service (even when an error on our part has occurred).

If you receive a part damaged you must contact your local  Fedex OR US Post Office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.

Please read the return policy on unwanted, unneeded parts which is printed on your invoice. For convenience, you have 15 days from the date of purchase. Per terms of sale, we charge a 25% restocking fee on any item returned. Special order parts, used parts or electrical parts are NOT RETURNABLE. All returned packages must be marked with a Return Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:

**** ALL SALES ARE FINAL AFTER 15 DAYS ****

Toyota of Dallas Parts Department
RA#______________
2610 Forest Lane
Dallas, TX 75234

Please open and inspect your shipment immediately upon arrival. Verify that all parts are received and in undamaged condition. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.

Any part returned without a Return Authorization Number will become the property of Toyota of Dallas and will not be eligible for credit.

We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria.

Pricing Policy:
Occassionally prices do change without notice, or we could have made a typographical error in the price or the description of the part. We reserve the right to refuse to sell parts that have an error in pricing or shipping.

Will I be charged freight on a return?
Yes. If you return a product due to no fault of TRDparts4u.com, you will pay the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that  TRDparts4u.com did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.

What did we leave out?
As hard as we've tried to cover every question, there may be something we've left out. Whatever question you have, please ask. We're always just a click away and we genuinely look forward to hearing from you!

We also carry many other quality parts specifically designed for your Toyota. When you are ready to order or if you have more questions, please email parts@ToyotaofDallas.com .

Please visit our other websites Toyota Part Sales,for Genuine Toyota replacement/repair/maintenance Parts .

*Price and availability are subject to change without notice.

PLEASE ALSO SEE AND READ OUR  "TERMS" PAGE, AND OUR OTHER POLICY PAGES




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